We accept a valid passport or a valid national ID card as proof of identity. Documents must be current, legible, and unaltered.

A complete KYC submission includes: your identity document, a full name that matches that document, a live face-verification selfie, and a third photo of you holding that same ID next to your face. All three photos are required before a submission can be reviewed.

KYC verification is required before we can process: any deposit above $1,000 USD, any withdrawal above $1,000 USD, any swap above $1,000 USD, and every Save Money plan regardless of its amount. Transactions below these thresholds do not require verification, but we may still ask for it if something looks unusual.

If a payment account name, a sender's phone number, or any other detail you provide does not reasonably match your verified identity, the transaction is automatically flagged and held for manual review by our team before it settles.

Customer funds held on AICRYPTOEX are never used for investment, lending, staking, or any other third-party financial activity. Your balance is yours — we do not put it to work on your behalf or anyone else's.